Privacy Policy

Information about us:

We are: The Forklift Company Ltd.

Our address is:  Units 1-4 Knowle Hill Business Park, Hurley, United Kingdom, CV9 2JE.

The person responsible for managing all of the data held by the company is the Data Protection Office Laura Knight who can be contacted by email on complaints@theforkliftcompany.net should you have any problems regarding your rights.

Privacy and Data Protection Policy

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

How we process your data

Our privacy policy relates only to information that we obtain from you. We do not pass your information to third parties without your permission or knowledge. We do not pass your information to any linked web sites.

The information you provide to us when using this web site will be processed for the following reasons:

  • to process any financial transaction you make through our e-commerce platform;
  • to process any request for advice or information to be supplied by us;
  • to send you our newsletters and notify you of our products and services;
  • to track the volume of traffic to the various sections of the site;
  • to comply with our statutory and regulatory obligations.

Information that we gather

We may collect some or all, but not limited to, the following personal data (this may vary according to your relationship with us):

  • Name;
  • Address;
  • Email address;
  • Telephone number;
  • Business name;
  • Job title;
  • Payment information;
  • Queries, questions, comments, responses submitted online or via email
  • Call recordings (these are retained for 12 months)

We will never collect sensitive information about you without your explicit consent. Furthermore, all information is collected lawfully and in accordance with the General Data Protection Regulation.

By UK Law, the company is obliged to hand all relevant personal data and financial information to the appropriate Police Authorities in all cases of fraudulent credit or debit card use, misrepresentation, deception, or other criminal activities associated with activity on this website. This may also apply to UK HM Customs & Excise Offices.

Protection of personal data

The Forklift Company Limited are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put into place suitable physical. Electronic and managerial procedures to secure the information we collect from you.

Your rights

1. Your right to be informed

As a business that sell to businesses and members of the public, there are a number of lawful reasons that we may hold information about an individual. An individual is someone not classed as either a Limited Company, Limited Liability Partnership, a PLC, a Community Interest Company or Charity. There are predominantly three reasons we do this;

  • Hold enough data to allow us to have a business relationship
  • To transact our business and hold sufficient data for us to be able to process orders and deliver services on those orders.
  • To send, with consent, occasional promotional marketing emails with respect to our products and services that we think may be of interest to you. We gather consent in a number of ways including asking the question over the phone when taking orders in that way, and seeking affirmative confirmation of your consent on our website when you place an online enquiry.

By law, we must retain this information for as long as one of those three lawful reasons continues to be applicable. If we do not have your permission to send emails, and we have not supplied a product or service to you for a period of six years, then we will automatically delete all of your details from our systems in a secure manner.

2. Your right of access

If you wish to know what data we store about you, check that it is correct, or ensure that it is being used lawfully, then you may email us or write to and we will provide you with the data that we hold about you in the same format in which you made the request.

We will do this within one month, unless the request is complex, or we have too many requests to deal with, in which case we will respond to you within one month and explain the reason for the delay.

3. Your right to rectification

Should you believe the information we hold about you to be incorrect then you can email or write to us at the address above to let us know and we will correct it. We will always endeavour do this within one month.

4. Your right of removal

GDPR gives you the right under certain circumstances for any company that holds data about you or that is yours to be deleted. You may request that we remove the information which we hold about you (also known as your right to be forgotten). You may request this if you believe that we no longer need the information for which it was originally lawfully collected, or that you have withdrawn or never gave your consent for us to use the data for marketing purposes.

In order to comply with your request we may stop providing you with our services; alternately, you may want to wait until we have finished providing you services and then we will remove your data as you requested.

5. Your right to restrict

Under the GDPR in certain circumstances you also have the right to restrict the data that is being held. You may ask us to restrict the processing of your personal information if you think it is inaccurate, you object to the processing, or you wish us to retain the information past the point at which we would normally remove it as you wish to establish or defend a legal claim.

6. Your right to data portability

You may request a copy of the data that we hold about you in a specific format (such as a Word file or an Excel spreadsheet).

We will provide this free of charge within one month of the request, unless the request is complex at which point we will contact you to discuss the request.

7. Your right to object

GDPR under certain circumstances also gives you the right to object to the data that is being held about you. Should you object to our handling of your data in the areas of direct marketing, processing orders, or for any other reason, then you can inform us of your objection by emailing or writing to us.

If we agree with your objection then we will restrict the processing of your data within one month.

8. Your rights relating to automated decision making and profiling

We do not currently use your data in this way.

9. Circumstances in which we may contact you:

We may occasionally contact you, including by email or telephone, to tell you about our services.

You may refuse any marketing communication from us in the future at any time by emailing us at complaints@theforkliftcompany.net

10. Complaints

If at any time you wish to withdraw your consent to marketing or make a complaint about our handling of personal data then you can contact us by:

Email: compaints@theforkliftcompany.net

Or write to us at: Units 1-4 Knowle Hill Business Park, Hurley, United Kingdom, CV9 2JE.

We will review your enquiry/complaint and contact you within one month of receiving your correspondence. We may need to verify your identity before removing consent or providing you with any update on our results.

CHANGES TO THIS PRIVACY NOTICE

Any changes we make to our privacy notice in the future will be posted on this page.  Please check back frequently to see any updates or changes to our privacy notice.